John Y’s Musings from the Middle: Upselling

What? No upselling?
I just went through the drive-thru pharmacy at Walgreens to get a refill on an anti-cholesterol medication and was pleasantly surprised that I wasn’t asked if I would like to order “40 tablets instead of just 30?” and then asked if I would be interested in adding an “Anti-depressent or anti-anxiety medication today?” or if I would like to “Sign-up to win a year’s supply of a new mood stabilizer?” or being reminded that if I “Come back today after 2pm I can get a free refill on pain management meds purchased before 10am.”

Yet I also felt a little neglected.

Maybe the pharmacist just hadn’t completed “Customer service training” yet.