I have to do this a lot –thinking fast. Mostly when I get myself in a jam because I am thinking slowly. Or not thinking at all.
We were the only ones in the store but they took my name anyway which demonstrates the extra pains Starbucks takes to make sure no customer gets another customer’s coffee order. I sometimes think Starbucks is more careful about customers getting the right coffee order than some hospitals are about patients getting the right medical treatment. But the point is it didn’t appear like there was going to be any coffee order confusion involving our two orders.
But that is where my thinking slowly or not at all comes into play. I was in a hurry and when the Barista set out a small (or “tall” as they say in Seattle) coffee drink for pick up, I ran over and grabbed it and took it to the condiment stand. I opened the drink and saw caramel drizzle and frothed milk on top instead of plain coffee which is all I had ordered.
I looked up at the barista hoping she would have my back and take the blame but all she did was say in a judgemental tone, “That is not yours, sir.” Weird because I had just given her my first name but she still called me “sir.” Maybe they only use first names in relation to coffee orders in Seattle.
Anyway, I apologized to the Barista and quickly tried putting the lid back on. I looked at the couple who had been in line with me to see if they noticed. The man, a very tall and stout man, noticed. And said it was his. I had to think fast to smooth things over.
I smiled self-deprecatingly and said, “I promise I didn’t touch your drink. Just took the top off and glanced at it and put the top back on. Just think of me as an extra Starbucks Barista overseeing quality control.”
He laughed reluctantly and I exhaled impressed by my quick thinking to help smooth over an awkward situation.
But I could tell the guy hadn’t entirely let go of his irritation with me for opening his coffee drink. We both stood and waited in awkard silence for his girlfriend’s coffee or mine.
I thought to myself, “Caramel drizzle? That’s a pretty “girly drink” for such a husky and angry guy. He’s should be glad I didn’t out him to others about ordering such a foo-foo drink.” But he wasn’t having the same thought. I could tell.
Finally they handed me my coffee drink. Hand to hand. The Barista was leaving nothing to chance this time. I looked at the guy and said, “You can open it if you want? It’s the least I can do.” He smiled in a strained way and said, “I just might take you up on that.”
The thought of him opening my coffee drink bothered me. I realized now why it bothered him so much when I took the top off his drink. There was a pause. Then he just walked away and didn’t say anything as he left. I breathed a sigh of relief because I felt him touching my drink was somehow different from me touching his drink. More wrong and unacceptable somehow. But I couldn’t put my finger on why I thought that. Then it occurred to me. He was never willing to pretend to be a Starbucks Barista overseeing quality control. And I was.