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John Y’s Musings from the Middle: The Evolution of Customer Service

By John Y. Brown III, on Tue Oct 14, 2014 at 12:00 PM ET

jyb_musingsThe evolution of customer service in American business.

1960’s “Take a ticket, take a seat”

1970-1999 “The customer is always right.”

2000 – “Take a virtual ticket, take a virtual seat

John Y. Brown, III, Musings from the Middle   , ,  
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