John Y’s Musings from the Middle: A Small World

When a small world forgets how to feel small. 

In Orlando for conference.

I love Disney but wonder if their profit motive has outgtown their commitment to reasonable customer service.

Disney employees still wish you a “Magical Day” (after getting your name, address, phone number, credit card number and expiration date and thanking you for participating in the short customer service interview after the call), don’t get me wrong.

But I believe I have seen ant farms more logically and efficiently organized and easier to navigate than Disneyworld seems to be these days.

And I don’t want to sound like Grumpy. It’s still a magical place. If you don’t mind feeling like an ant inside an ant farm that was built by people who didn’t spend enough time asking themselves, “Will the ants like it?”