In Haircuts .
A guy named Louie, a rough 60 year old Italian man who has been cutting hair for 32 years, shampoos, cuts and dries your hair. He doesn’t ask you how you want your hair cut but tells you what you need to have done. And then cuts it the way he wants even after you tell him you want your haircut a different way. But you like it better.
You think of the show Queer Eye for the Straight Guy and wish you could have been on it as a guest but that no one ever found out about it because it never aired–but you could have gotten some good clothing, style and haircut tips. You see another guy getting his haircut checking you out and take it as a compliment. Louie is finished with everything in 14 minutes and 45 seconds and charges $27.50. And you feel it is a bargain. And tip him $5 even though he doesn’t speak to you the entire time.
He successfully upsells you gel that you later throw away because you never use gel but didn’t want to admit that to Louie. There is no follow up appointment because Louie knows that next month you are going to be back in Kentucky and he’ll never see you again. And he also knows you’ll probably throw away the gel. But you won’t forget him or his name.
A young lady named Kera, a cute 23 year old woman from Louisville who finished cosmetology school last fall, shampoos, cuts and dries your hair. She asks you how you want it cut and you tell her and she tries to follow your instructions and does.
But you don’t like it as much as you’d hoped. You continuously scan the salon and keep hoping that the clientele who are 85% female doesn’t assume you are gay because you are getting your hair cut there instead of a barber shop—and try to look very heterosexual and uninterested in your haircut.
Kera is finished with everything in 27 minutes and it costs $17. And even though you had an interesting conversation with her about her family and where she went to high school (it is Louisville, remember, and where you went to high school is always the first question to a stranger) wish you’d asked for the other woman who’s name you can’t remember but you think starts with an “L” who cut your hair a few months ago —and you only tip Kera $3 but tell yourself it was because it was just easy to give her a $20 and be done with it and not ask for more $1 bills.
She fails to upsell you gel but then remembers you never use gel and apologizes for asking again. She successfully schedules your next appointment and reminds herself to try to upsell conditioner next time instead of gel.
Which you may buy, if it’s the woman who’s name starts with an “L.” Or maybe it’s an “M.”